Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If your order does not meet your expectations, you may request a return in accordance with the following guidelines.

Return Period

Return requests must be submitted within 14 days from the date the product is delivered to you.

Return Requirements

To be eligible for a return, the item must meet all of the following conditions:

The product must be unused and in its original condition.
All original packaging and included accessories must be returned.
The item must show no signs of misuse, damage, or alteration.
The product must be available for inspection upon receipt.

Items not meeting these criteria may not be accepted for return.

Items Not Eligible for Return

Personalized or customized products.
Digital products and downloadable content.
Gift cards.
Clearance or final sale items.
Products that have been used, modified, or damaged after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. Approved refunds will be processed to the original payment method within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, missing, or incorrect, please retain the product and all packaging until the issue has been reviewed. Contact our customer service team at 【请替换：客服邮箱】 for assistance.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item sent by us. Shipping fees are calculated and displayed at checkout for your convenience.